Faq
Order & Payment
How can I place an order?
Simply browse our collections of T-Shirts & Tops, Skirts, and Pants & Trousers. Add your desired items to the cart, proceed to checkout, and follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee modifications once the order is in fulfillment.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping. Delivery times vary by destination. You will receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout.
How can I track my order?
Once your order is dispatched, we will send you a confirmation email with a tracking link. You can use this link to monitor your package's journey.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please email [email protected] to initiate a return.
How do I exchange an item?
For exchanges, please return the original item for a refund and place a new order for the desired size or color. This ensures the fastest processing.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error. We recommend using a trackable shipping service.
Product & Sizing
How do I find the right size?
We provide a detailed size guide on each product page. For T-Shirts & Tops, Skirts, and Pants & Trousers, please refer to the measurements listed. If you need further assistance, email us at [email protected].
Are your products true to size?
Our sizing is generally consistent with standard US sizing. However, we recommend checking the specific measurements for each item, as fabric and fit may vary slightly between styles.
What if an item is out of stock?
If an item is unavailable, you can sign up for a restock notification on the product page. We will email you when it becomes available again.
Contact & Support
How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.
Do you have a physical store?
VerCairn is an online-only store. We do not have a physical retail location.