Refund policy

At VerCairn, we strive to ensure your satisfaction with every purchase from our collection of T-Shirts & Tops, Skirts, and Pants & Trousers. If you are not completely satisfied, we offer a straightforward refund process in compliance with applicable consumer protection laws.

Eligibility for Refunds

To qualify for a refund, items must meet the following conditions:

  • Returned within 30 days of the delivery date.
  • Unworn, unwashed, and in original condition with all tags attached.
  • Free from any damage caused by the customer (e.g., stains, alterations, or misuse).

Please note that certain items, such as final sale or clearance products, are non-refundable unless defective or incorrectly shipped.

How to Initiate a Refund

Since VerCairn does not offer a user center, please follow these steps to request a refund:

  1. Send an email to [email protected] with your order number, item details, and reason for return.
  2. Our support team will respond within 2 business days with return instructions and a return authorization number (RAN).
  3. Pack the item securely, include the RAN, and ship it to the address provided in our response.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to reflect the credit.

If a refund is not possible due to non-compliance with our policy, we will notify you via email at [email protected] and provide options for resolution.

Exchanges

We do not offer direct exchanges. If you wish to receive a different size, color, or style, please initiate a refund for the original item and place a new order on our website.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a prepaid return label and issue a full refund or replacement, as preferred.

Contact Us

For any questions regarding this refund policy, please email [email protected]. We are committed to assisting you promptly.